Returns Policy and Size Conversion

INTERNET PURCHASES - RETURNS:

Returns by Post (All Countries) If you are unhappy with your internet order, please let us know! We accept returns or exchanges for all internet bought items within 14 days of the shipping date. Please email us at info@mamasan.co.uk within 7 days of receiving your order to arrange for a refund (minus shipping charge) or exchange. Returns or exchanges made without prior notification may not be processed.

Please note: All Vintage and sale items are non-returnable.

Return shipping charges are non-refundable and are the full responsibility of customer. Your refund will be credited in the same manner and to the same account used to make the original purchase.

Please note: If we receive any returns after 14 working days, we will have no alternative but to send your items back to you, as we will no longer accept anything after 14 working days have expired.

HOW TO RETURN YOUR ITEM:

Pack your merchandise in appropriate packaging.
Please enclose a copy of your invoice along with the reason for the return.
Insure your package for the full value of the merchandise and return it to us using a tracking and secure delivery service of your choice.
Check your e-mail. We will notify you via e-mail once your return has been processed.

EXCHANGING YOUR ITEM:

Please e-mail info@mamasan.co.uk to arrange for an exchange. We will process your return and place an exchange order on hold in your name.
Pack your merchandise in appropriate, secure packaging.
Please enclose a copy of your invoice along with the reason for the return.
Insure your package for the full value or the merchandise and return it to us using the delivery service of your choice.
Check your e-mail. We will notify you via e-mail once your return has been processed.
Once your package is received, we will apply the credit from your return to your new order and ship it to you.
Exchanges are subject to stock availability as we keep a limited quantity of our products. Please clarify any doubts about sizing before ordering by referring to the sizing charts or email us.

The goods are your responsibility until they reach us. For your own protection, we recommend that you send the goods using a delivery service that insures you for the value of the goods. Return shipping charges are non-refundable and are the full responsibility of customer. Your refund will be credited in the same manner and to the same account used to make the original purchase.

Merchandise must be returned in the same condition as it was received. Unfortunately, we cannot make a refund for goods which have been stained by make-up, deodorant or perfumes whilst being tried on or have been damaged by you after receipt. The item must be returned in its original packaging, swing tags along with any enclosed documentation.

SIZE CONVERSION:

UK 06 = Euro 34 = US 04
UK 08 = Euro 36 = US 06
UK 10 = Euro 38 = US 08
UK 12 = Euro 40 = US 10
UK 14 = Euro 42 = US 12
UK 16 = Euro 44 = US 14

Sign up for special promotions

© 2018 Cindys Pug Shop All Rights Reserved | Designed by Theme Fiend.